"A&E"

I arrived at A&E with my 100 year old mother, who, I believed may have had a stroke. We were not prioritised and had to wait for almost three hours to even be seen by a medic. We were then put back into the waiting room where we waited for a further five hours. My mother sitting the whole time in wheelchair. I could not believe that there appeared no compassion for my mothers age or condition. Eventually we were moved by the community nurse to St Margarets where they had found her a bed. This was eleven hours after we arrived. What a day and one I will not forget. I wrote to the Chief Executive who was sympathetic but too late. He has since passed my complaint to their dedicated office and I have not heard from anyone again. I understand the difficulties of the NHS but the inefficiencies that I saw that day beggared belief.

I think they need to reasses their procedures.