"Second to none service"

About: Heartlands Hospital / General surgery

(as a staff member),

Comment received via Heart of England NHS Foundation Trust Website and published with permission of the author:

"Following a visit to Pre-Operative Assessment unit at Heartlands Hospital with my father I feel I have to make contact with you. The service from the initial phone call from a very kind and helpful Sareen, was second to none. All staff are very welcoming and committed to patient satisfaction.

My father is normally very subdued at medical appointments, leaving me to discuss his issues with the professionals, but on this occasion he was totally relaxed and answered all questions Patience (a nurse) asked him - credit to all involved.

I sincerely hope we get the same treatment when attending Good Hope this week."

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