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Friendly and attentive staff

Posted By authenticbe86

"Friendly and attentive staff"

About: Crosshouse Hospital / Stroke Care

(as the patient),

The staff were very friendly and attentive, I was well informed about procedures and treatment. If you give out a bonus for their work please do.  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 30/10/2017 at 16:30
Published on Care Opinion at 16:46

picture of Eunice Goodwin

Dear authenticbe86,

Oh dear, you have mentioned the 'B' word - Bonus. Unfortunately, the first words that spring to my mind are 'This is the NHS you know', our bonus is hearing that you have found the care to be so good. However, I will be happy to share your sentiments with them and while they will be delighted with your post, I think the mention of the 'B' word may make them smile. Now all we need is the 'C' word (Christmas that is)!

Thank you for taking the time to post on Care Opinion. I hope you are keeping well now,

Best wishes,

Eunice

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