"My scan at the Queen Elizabeth University Hospital"

In the last 18 months I have needed to attend different departments for consultations and scans and have received great care and attention.

However I recently attended the QEUH for a Dexa scan. I have to say the experience was not a happy or helpful one. Perhaps it would have been better if the two nurses had introduced themselves and gone through what was to happen. As it was I was told what to do but all the time I was on the table I felt ignored and vulnerable. The two nurses seemed to be more interested in discussing, non stop, a pasta recipe than making sure I was OK.  At the end I was told I could get up. 

When I asked if my knee had been scanned I was told, curtly, it seemed to me, that knees were not scanned.(My mistake). However the nurse then realised that they had failed to scan my hip and instructed me to get back on the table.  I feel if they hadn't been chatting to their colleague they would have ensured that the scan was completed first time round.  I asked when I would get the result and was told that because of a backlog I would have to wait eight weeks for the result. This despite being told on the letter I had received beforehand that I would get the result straight away. Does that mean that there was a problem with my scan that could not be discussed on the day?  I have to say that I felt that the staff were not particularly interested in me as a person which made me feel uncomfortable.

One more thing. Signage to the Nuclear Medicine Department was missing from the board in the corridor on exiting the lift. I mentioned this to the receptionist. They said they had put up a notice but it had been taken down as it was not an official one. I have to say I would rather see an unofficial sign than none at all!

Again I would like to say that I have met with much kindness and consideration at this hospital and the New Victoria. Whilst not wanting to make a complaint I am very glad to be able to tell my story.  Thank You.