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They were absolutely brilliant.

Posted By Ranj

"They were absolutely brilliant."

About: Heartlands Hospital / Trauma and orthopaedics

(as a service user),

I arrived at Birmingham Airport,  ready to fly out. I injured my finger and called for first aid assistance but they were unable to help and advised me to go to hospital. I took a taxi and arrived at Heartlands accident and emergency department.

I informed them I had a flight to catch and could they please see to my finger as soon as possible. They were absolutely brilliant. The receptionist, the nurse (Nurse Phillips) and the X-ray department were all superb. I can't thank them enough. Please pass on my heartfelt gratitude to each and every one of them. The management at Heartlands should feel of having such a kind, professional and caring team working for them. Please pass this feedback onto them.

Once again thank you so much.

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital

Submitted on 13/12/2017 at 09:19
Published on nhs.uk at 10:31

Dear Ranj,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding the care and treatment you received in the Emergency Department (A&E) at Birmingham Heartlands Hospital.

I am pleased that the staff in A&E and the Radiology Department were able to deal with your

It will be my pleasure to forward your posting to the senior management teams. I will ask that your posting is shared with the staff, as I am sure they will be absolutely delighted to read your positive comments.

I do hope that you managed to catch your flight and enjoy your trip.

Once again thank you for taking the time to provide your comments, all patient feedback is very important to us.

Best wishes

Miss J. Langham

Patient Services Officer

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