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"Could not ask for better"

About: Heron GP Practice (Merlyn Vaz Branch)

i have been a patient for some time and never really went much to the doctors until recently end of 2015 with a nervous breakdown triggered by a family event. my first doctor was nice, they gave me anti anxiety and referred me for therapy and signed me off, during my therapy it was concluded that i was suffering from a severe depression triggered by this event but actually been depressed for a very long time and would need face to face psycho therapy (still waiting on the list now) and i would need anti depressants prescribed, when in called for my telephone appt it was simple and painless to book and later that day i received a phone call only to be told to come face to face and the doctor can give me something for the sleep not once listening to me about what my therapist has said regardless of all the faxes sent through explaining my condition. anyway upon arrival for appt i was already in a distressed state after sleepless nights and my depression to be told that my doctor wasn't going to see me but another one would. i thought right i gotta explain myself all over again which made me nearly sick with anxiety.The other doctor saw me and i didnt need to explain much as they read most of my notes and reading the faxes sent through the doctor prescribed me my anti depressants with no questions and signed me off again and everytime i come to see them every two weeks the doctor is very caring and considerate i couldnt rate them high enough. The doctor is a credit to your surgery and i hope they stay as my doctor for the foreseable future.

thank you.

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Responses

Response from Heron GP Practice (Merlyn Vaz Branch) 8 years ago
Heron GP Practice (Merlyn Vaz Branch)
Submitted on 13/04/2016 at 14:55
Published on nhs.uk on 23/10/2017 at 11:56


Thank you for your kind comments which have been shared with the staff concerned.

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