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Ridiculous

Story from nhs.uk

"Ridiculous"

About: Heron GP Practice (Merlyn Vaz Branch)

I've had the worst experience ever, waited for ages, 10 people who came after me into the practice were seen before me. I was so appalled and still was asked to wait and in the end of waiting still only got seen by a nurse practitioner who didn't even check me properly n said I was ok , real bad service, what is the point of a walk in service if not treated fairly and I wasted a whole two hours with my baby n husband and to not to b cheacked properly. Very disappointed will not even bother going there again

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Responses

Response from Heron GP Practice (Merlyn Vaz Branch) 7 years ago
Heron GP Practice (Merlyn Vaz Branch)

Submitted on 09/11/2016 at 11:58
Published on nhs.uk on 23/10/2017 at 11:59

We would like to apologise for the difficulties you experienced and would like to rectify the situation. Please contact the Practice Manager Lisa Phillips on 0116 242 9450 or email ssafa.leicester@nhs.uk who will happily arrange a Meeting with the Lead GP to address your concerns or resolve in writing if this is your choice.

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