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"avoid at all costs"

About: The Surgery @Aylestone

One of the worst doctors I have ever come across in my life. Next to no permanent healthcare professionals (doctors) in their team meaning they frequently cancelled appointments, couldn't do prescriptions and it would take them 3 weeks to do a sick notes that lasted a week, meaning I would then have to request another and wait another month. Staff were exasperated by annoyed patients and I felt I was treading on eggshells sometimes bringing up issues or trying to resolve whatever blood test or prescription they had messed up again. Too many times was I told sick notes or medication were ready, only for me to arrive and them not to know what I was talking about and me have to re-order it and return another day. In the times I was seen by doctors they were too ready to throw strong painkillers at me rather than resolve issues. My new surgery has been shocked I was never offered scans for my damaged spine or alternatives to just taking tramadol. I once sat in front of a doctor and requested my next sick note for them to tell me 'you will have to ask at reception, I don't know how to do them' - again something I had to wait a further fortnight on! They also requested I have emergency bloods taken but printed the form completely wrong and so I was unable to use it at the hospital. Awful experience, added stress to what was already a bad time. I really do not recommend this place at all. You will be left feeling worse than when you went in!

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Responses

Response from The Surgery @Aylestone 7 years ago
The Surgery @Aylestone
Submitted on 09/11/2016 at 13:55
Published on nhs.uk on 23/10/2017 at 11:58


Thank you for taking the time to provide feedback and I am so very sorry to hear that you have been dissatisfied with our service. In order for me to look into this case in greater depth and ratify our approach where appropriate, it would be appreciated if you could me, Shaun Chadwick, at the practice. Thank you.

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