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GP feedback

Story from nhs.uk

"GP feedback"

About: Heatherbrook Surgery (Willows Healthcare)

Care is second to none. Very impressed, medical complaint taken seriously prompting immediate referral and aftercare from specialist. This issue had been raised and dismissed by previous doctor. I now feel listened to and fully involved in care decisions. It no longer feels like a battle to get help! My only issue would be that the surgery needs to give more pre bookable appointments. I sat in the waiting room with a number of patients and we all said we had tried to get in the day or so before without success so all had to do a call at 8am. This must surely create work for the surgery as well as stress for the patient (20 mins to get through)? My appointment was not an emergency but could not have been foreseen 2 weeks in advance.

Really great otherwise, much improved! New doctors are lovely.

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Responses

Response from Heatherbrook Surgery (Willows Healthcare) 8 years ago
Heatherbrook Surgery (Willows Healthcare)

Submitted on 17/11/2015 at 14:14
Published on nhs.uk on 23/10/2017 at 11:46

We are glad to hear that you are happy with the care you are receiving and that you feel included in your care decisions.

Sorry to hear that you had difficulty booking your appointment in advance. Please be aware that as rule the surgery has both pre-bookable appointments and those that are available for patients to book on the day. The pre-bookable slots are very popular and get filled up quite quickly so we advise patients to book early if they do not need to see a Doctor urgently or if they want these appointments.

As a Leicester City GP patient you can now get an appointment with a GP or nurse during evenings, weekends and bank holidays at one of four healthcare hubs (or centres) just as you would your own GP practice. The opening hours on weekdays is 18:30 to 22:00 and on weekends and bank holidays is 09:00 to 22:00. Please visit www.leicestercityccg.nhs.uk/healthcare-hubs for more information.

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