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"About the GP practice"

About: Heatherbrook Surgery (Willows Healthcare)

This has been our GP practice since 2012 when we moved from our previous area of residence. We could see the difference in treatment compared to our previous GP GP practice. The doctors here are very knowledgable, know what they are talking about and very confident in their decision making. The staff right from the receptionist, nurses and doctors are very friendly, courteous and helpful. They make you feel very comfortable and they listen to your problems and try to help you. They give you the feeling that they are never too busy for you. We are glad and proud to be registered with Heatherbrook surgery.

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Response from Heatherbrook Surgery (Willows Healthcare) 7 years ago
Heatherbrook Surgery (Willows Healthcare)
Submitted on 21/03/2017 at 10:41
Published on nhs.uk on 23/10/2017 at 11:46


Thank you for your comment.

We are glad to hear that you are happy with the surgery and that you feel confident with the service you are receiving from our staff.

We always intend to provide a service where our patients feel they are being cared for. Our ongoing aim is to improve the service offered, not just by the doctors and nurse but by the Reception staff as well. Please feel free to offer any suggestions to make our service delivery even better.

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