"Awful patient service"

I find the reception staff at this surgery rude and unhelpful. This was from day one of registering myself and my daughter. Even asking for a pen to fill in my registration forms was met with rolled eyes. There is no baby change facility at this surgery so I was told I was "welcome to use the toilet floor but to take the soiled nappy home with me". Who in their right mind would change their baby's nappy on a cold, germ riddled floor?! I have had conflicting information regarding medication reviews. The receptionists give one bit of information and the doctor another. The confusion led to a GP being very rude on the phone to me which is not helpful when trying to get a script for your anxiety. My daughters one year immunisations went overdue due to not being sent an appointment via the post. I did however recieve a poorly written letter for not attending the appointment that was not sent to me! Overall, I avoid going to the doctors at all costs and would not recommend this surgery. Unfortunately, there is not another surgery accepting new patients within my catchment.