"No response to my complaint"

Several years ago I had surgery carried out in my ear at Crosshouse Hospital Kilmarnock. As result of this surgery, unusual noises (Tinnitus) started developing in my ear, which were never there prior to the surgery.  When I started complaining about this problem I had a hearing aid in my ear fitted and didn't have a follow-up review appointment.  

The situation has worsened to this extent, that I have lost all my concentration, balance, cannot sleep, have continuous pain in left ear, thus unable to enjoy life any further. This ever aggravating medical conditions brought miseries to my family life as well. The fitted hearing aids in both ears though working but of hardly much use as they don't suppress noises (tinnitus) and are rather a source of inconvenience to me. The doctor refused to recommend me for MRI, which my GP, suggested me to ask for. Another doctor finally fulfilled my request for MRI. The MRI  scan did show quite a few findings. However this far ENT  didn't ask for further investigations/treatment on these findings of  MRI neither explained these to me, I only came to know after obtaining of my record under data protection Act.  Due to worsening medical conditions, having got fed up from ENT Crosshouse Hosp and Audiology Ayr Hosp, during May/June, 2017, I have both made a complaint and also asked for an independent 2nd Opinion/review from a different ENT Consultant. Until today, I have not had a response nor had an appointment with a different consultant arranged. Will I receive a response to my complaint? I feel like it is being put under carpets, and that I am being treated with inequality and injustice.