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"Emergency neurosurgery"

About: Royal Preston Hospital / Neurosurgery

I was admitted as an urgency from Lancaster RI following two unexplained serious falls. A large cerebral tumour was found via a CT scan.

My treatment was carried out in two stages. Firstly an embolisation of the blood supply to the tumour was done followed by a complete excision of the growth.

At all times I was kept informed about the progress and nature of my treatment. My wife, who spent much time at the hospital, appreciated her requests on my behalf, being met with warm cooperation.

The surgical staff were obviously frustrated by the undue pressure on bed and surgical demands. My procedures were delayed and my bed situation changed regularly. (8 changes in 26 days) However I was eventually treated and am delighted that the outcome has been outstandingly successful.

I am deeply grateful for the surgical excellence of my treatment which has restored my health to enable me, at the age of 80, to look forward to more years of living an active and useful life.

At all times, I was dealt with sympathetically with a good standard of care. Nursing practices efficient and consistent. Ancillary staff - of diverse nationality , extremely pleasant and obliging. Even a desperate request for a cup of tea at 3.0 am delivered with a smile.

My experience at RPI was as good as the pressured NHS can deliver. It is obvious more beds and facilities are needed to enable the medical and surgical staff deliver the service they are so capable of.

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Responses

Response from Royal Preston Hospital 6 years ago
Royal Preston Hospital
Submitted on 25/10/2017 at 08:49
Published on nhs.uk on 26/10/2017 at 04:13


Firstly we'd like to say how glad we are to hear your surgery was successful, it must have been a extremely anxious time for you and your wife on hearing the diagnosis.

We would also like to express our gratitude to you for taking the time to share your kind and constructive feedback with us.

Surgical excellence is of course vital, and the doctors will very much appreciate your comments, but as you say it is the little things like a hot drink brought with a smile in the night time hours, when patients can be feeling particularly vulnerable and worried, which makes a world of difference.

All of us working at Lancashire Teaching Hospitals aspire to give the level of excellent service that we would want for our own friends and loved ones.

We are extremely proud of our hard working staff and thank you again for letting us have an opportunity to celebrate such excellent practice.

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