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"They work incredibly hard and are an asset to the NHS."

About: The Royal Victoria Infirmary / Accident & emergency

(as a relative),

my mum was brought in to ED in cardiac arrest. Sadly she passed away but I cannot thank the emergency department enough for the care they gave her.

They were professional and courteous at all times, allowing me to spend time with my mum whilst they were resuscitating her which enabled me to ultimately have some closure.

They were gentle and kind with both myself and my dad when giving information and showed immense empathy. The resus team was calm and organised and highly skilled and I knew my mum was in the best of hands which has given me such comfort.

They involved me in decision making sensitively, and   were lovely afterwards. I can't thank the consultant, Pete,  and his team enough for what they did for my family despite the outcome. They work incredibly hard and are an asset to the NHS.  

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Responses

Response from The Newcastle upon Tyne Hospitals NHS Foundation Trust 6 years ago
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Submitted on 25/10/2017 at 10:32
Published on Care Opinion at 16:01


Thank you on behalf of the ED team for taking time to post your very positive comments at this sad and difficult time, we assure you that the staff will very much appreciate your very generous words regarding the care they delivered to your mum, yourself and your family. Please may we offer our sincere condolences to you and your family on the loss of your mum.

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