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"Absolutely awful service"

About: Greater Manchester Mental Health NHS Foundation Trust

I don’t even know where to start, it’s an absolute mess.

I was referred for therapy in early 2016 and it still hasn’t started despite the fact that I have attempted suicide multiple times during this wait. I’m constantly belittled by the crisis services- telling me I’m not unwell enough to be treated by them. If a suicide attempt isn’t unwell enough, what is? Would they see me if i’d Actually been successful then, yeah? As for the crisis line, it’s total pot luck. Some workers genuinely care and want to help you whereas one in particular will twist your words so that they get away with giving you the bare minimum help. If I’m calling the crisis line and attending A+E, do you not think i’ve Already tried distracting myself, making a cup of tea and going for a walk? This service has made me so much worse and now I don’t believe i’ll Ever fully recover. Currently, what keeps me stable is the thought that “if I get ill again, i’ll Have to come into contact with that service again”, so I keep myself well purely to stay away

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Responses

Response from Greater Manchester Mental Health NHS Foundation Trust 6 years ago
Greater Manchester Mental Health NHS Foundation Trust
Submitted on 29/01/2018 at 13:49
Published on nhs.uk at 15:04


Thank you for taking the time to write your review. We are very sorry to hear that you have had unsatisfactory contact with the Trust. We aim to provide a high quality service and are always keen to learn from the experiences of our service users. Please give us your feedback to our Customer Care Team at customercare@gmmh.nhs.uk or telephone us on 0161 358 0600 or for free on 0800 587 4793.

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