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Waiting times

Story from nhs.uk

"Waiting times"

About: Wansbeck Hospital

My husband is waiting for a colonoscopy to rule out cancer the referrals was put in two weeks ago but he won’t be seen until 9th November. I have kidney cancer and my first appointment was within two weeks and now I have to see skin specialist to rule out skin cancer once again two weeks. We tried all the other hospitals to get seen earlier so we didn’t clash but not one person helped us, unfortunately I am also going through a breakdown made worse by the waiting to see if my husband has the all clear or not. It’s causing a stressful all round for both of us especially when you have bipolar and a lot of extra stress for my husband as we only have each other to care for us so this waiting game is exceptional stressful

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Responses

Response from Wansbeck Hospital 6 years ago
Wansbeck Hospital

Submitted on 23/10/2017 at 12:16
Published on nhs.uk at 12:32

Dear Anonymous,

I am so sorry to hear about what you and your husband are currently going through and I can only apologise that we have not been the support that you both need during this time. Unfortunately, I am unable to comment on your husband’s case specifically, but I would really like to look into this further for you and see what we can do to help. With your husband’s permission could you please send his details (full name and DOB) to patient.experience@northumbria-healthcare.nhs.uk and we will be able to direct your concerns to the right place to support you.

I appreciate that you have taken the time to share your comments, without feedback we are unable to improve our services, I will share your comments with our teams to reflect on.

Please accept my sincere apologies for the stress that has been caused to you and your husband and I look forward to hearing from you.

Kind regards,

Jessica

Jessica Mallach – Head of Quality Improvement and Patient Experience

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