Looking for the service number this afternoon I have read the reviews for this service. I am sorry to see the negative reviews and as a career of a service user I totally understand the frustrations felt by those who have taken the time to write.
My daughter was referred to Crisis after an incident last Friday, they rang Saturday.After speaking to my daughter they referred her on to the Steps2change team who sent a letter and she had a telephone consultation yesterday morning(Thursday).
They said they would ring back but she didn't hear anything.
I rang the number above to ask to speak to someone from Steps2change. No one was available so they said they would leave a message but it would be Monday before we heard. I was sceptical to be honest but within minutes someone had rung my daughter back saying the relevant person had left for the day and they would ring on Monday. Then not a minute later they rang-they had been on the way out of the door-and after apologising they explained what would happen next. All that within 15 minutes.
Thank you thank you thank you.
It is so nice not to put the phone down in frustration for a change.
"Thank you for a prompt service"
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