I took my mum here today as she’s had a swollen and very painful foot for over a week now and we weren’t sure why it was causing her trouble as she hadn’t damaged it herself. My mum had trouble walking so we took her here for help, only for the disrespect and arrogant triage nurse to tell my 45 year old mum that she “shouldn’t have come up” as it wasn’t an emergency. It’s a walk in centre, she was in agony so I think it’s disgusting to repeatedly tell my poor mum that she was wasting her time coming. There were no other people waiting to be seen so she wasn’t wasting anyone’s time. If that wasn’t rude enough, the ‘nurse’ told her she needs to “look after” herself more, when my mum is in great shape and totally healthy! All in all, the nurse my mum saw was rude and had an appallingly attitude, leaving my mum disheartened and me fuming when we left. I don’t recommend anyone to go here as the service is utterly disgusting
"Disrespectful triage nurse, awful treatment"
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Brants Bridge Clinic