"Day surgery for ACL reconstruction"

I had an ACL reconstruction scheduled for arrival at the hospital at 7.30am on 17th October. In the preassesment on 22 September I was told I would usually if everything is okay be discharged within 4-5hours if my arrival.

On the day I had quick meeting with my surgeon assistant to sign the conscientious form at around 8am, and saw Anesthetisisist at around 9am to walk through the risks of anaesthesia. Everything was done very quickly and then I was told to wait. I had to then wait til 12.30 pm to see a physio who quickly ran me through exercises that I’ll need to do after the operation. They didn’t explain everything fully e.g how many sets of exercises I need to do at a time or how offhen do I need to do them and said everything will be written in the leaflet that will be given to me on my discharge. I then had to wait till 4pm with nurses giving me no information whatsoever as to why operation is not happening as planned. Chairs were uncomfortable and no one could say nothing at all than just that they’re not ready yet for operation. Nobody told me whether I can drink water and I had to keep asking nurses since I was very thirsty and haven’t eaten anything for over 16hours by the time. At 4 pm I was finally taken in for operation and discharged at 10pm.

The services were terrible worse than a factory. Lack of communication from nurses built a huge anxiety. They didn’t give me my exercise leaflets on discharge and when I called next day to ask to post it, cause quite frankly I couldn’t remember everything clearly after anaesthesia, the nurses told my papers are not with them anymore and they can’t help me.

I do not know when my appointment with the consultant is or when will I be seeing physio. And any numbers provided are always going to voicemail/busy.

Very unpleasant service,lack of communication and quite frankly not enough information given.

On top of that I have never met in person the surgeon who actually performed the operation.