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The little things mean a lot

Posted By DL1978

"The little things mean a lot"

About: Crosshouse Hospital / Ear, Nose & Throat

(as a service user),

I was admitted to Ward 5A recently feeling  really unwell.   From the moment I arrived on the ward to the day I was discharged I was met with a  professional and kind team of staff.   I was quickly assessed and treated.   As an NHS staff member myself, it was a very different experience being the patient!   All staff were so friendly and this really made me feel at ease.   I noticed that little things mean a lot. For example, addressing me by my first name and treating me as a person and not just a room number or diagnosis.   This ward is really a great example of the organisational values of safe, caring and respectful.   Thank you everyone who looked after me, I really appreciate it.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 30/10/2017 at 11:40
Published on Care Opinion at 11:42

picture of Eunice Goodwin

Dear DL1978,

Wow, that sounds just the right care. Thank you for telling us your story. I will pass this on to the team and I am sure the staff will be delighted to see your kind words.

I hope you are fully recovered now.

best wishes,

Eunice

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