This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Patience care!!

Story from nhs.uk

"Patience care!!"

About: Robin Lane Health and Wellbeing Centre

I find this surgery utterly disgraceful. No body answers the phones!

Getting an appointment is a nightmare. I was in the walk-in for 3 hours the other day! Could you believe they took their lunch all at once as no one came up on the board for at least 3/4hr. Surely they could stagger their lunches. My daughter who is 14 came with me to walk in and she needed bloods taking the quickest appointment was in 4 was time. Utterly disgraceful!! Also l noticed they were still taking new patients surely if a surgery is over subscribed which l am sure this one is they should refuse new patients until they get more staff!! Patience values have gone out of the window such a shame

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Robin Lane Health and Wellbeing Centre 6 years ago
Robin Lane Health and Wellbeing Centre

Submitted on 24/11/2017 at 15:27
Published on nhs.uk at 17:31

Dear Patient

Please accept my sincerest apologies for the delay in replying to your comment. We have had some technical issues with our NHS choices account.

I am extremely sorry that you have had difficulties making an appointment

Our telephones are extremely busy, especially at peak times and there can be a delay in getting through to the practice. I can assure you however that our booking service team answer the telephones as quickly and efficiently as possible.

The appointments are in high demand and can also be taken very quickly and we do try hard to offer alternative services such as the walk in clinic where we try to accommodate those patients who need to be seen the same day Monday to Friday. We also have our walk in clinic on a Saturday for our patients who cannot attend through the week due to work or other commitments.

Due to the high demand on our appointment system, the walk in can be a long wait.

We do have online appointment booking which may be more convenient for you and your family. You can obtain your log in details by requesting these at reception with photographic ID and proof of address.

Again, we are very sorry you have found our service to be unsatisfactory and can assure you that patient care and values is our highest priority.

Kind Regards

Karen Wood

Front Line Services Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k