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Came in ambulance and discharged myself!!! ...

Story from nhs.uk

"Came in ambulance and discharged myself!!! ..."

About: Burton Hospitals NHS Foundation Trust

Came via ambulance for issues with pain as recommended by paramedics!! Left unattended for hours !! Only to be told my issue was not an A&E problem !! I was so upset!! Offered pain relief but never given it !! I discharged myself in the end ! I will visit my gp and hopefully go to derby or Leicester if needed !! Very disappointed in the care !

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Responses

Response from Burton Hospitals NHS Foundation Trust 6 years ago
Burton Hospitals NHS Foundation Trust

Submitted on 25/10/2017 at 08:22
Published on nhs.uk at 09:30

Dear Reviewer

We are sorry to read that we did not meet your patient expectations. We would be grateful if you would give us the opportunity to discuss your concerns with the Patient Advice and Liaison Service (PALS), PALS service is available Monday to Friday 09:00 – 16:30hrs. Please be assured your posting will be shared with senior staff in Emergency Department at Queen’s Hospital.

Kind regards

PALS team

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