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Care Opinion

Exemplar Service

Story from nhs.uk

"Exemplar Service"

About: Royal Hallamshire Hospital / Dermatology

I waited a long time to get an appointment (months) and the Dr was behind on their appointments on the day so I was seen 90 minutes late.

That said when I did get to see the doctor they were professional and caring. They examined me and were very thorough. They did a biopsy the same week and sent me for further tests related to my condition.

A very complete and reassuring experience.

Even the letter they sent me was kind and included all the tests results

Thank you very much. I know the NHS is pushed and I always feel guilty using it. I am truly appreciative of all your care and support.

Thank you

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 6 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 20/10/2017 at 11:22
Published on Care Opinion at 11:27

Dear Sir or Madam

Thank you for leaving feedback, I am really sorry you experienced such a delay but it is great to know you were pleased with your care and treatment. Your kind and positive words will mean a great deal to the staff, they will be very encouraged by them.

With thanks and best wishes

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