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"Great delivery and maternity teams"

About: Royal Cornwall Hospital (Treliske) / Maternity

I went in for an elective section in October, and throughout our time there, the staff treated us with dignity, respect, kindness and consideration. From thoughtful questions after introductions in the delivery suite ( music choice!!! Announcing the sex of the baby, making sure my partner was as comfortable with proceeding’s as I was) to a gratefully received cup of tea when I needed it and spotlessly clean bathrooms, everyone we came into contact with was a caring and compassionate professional. You could see the staff were under enormous pressure, but they never let that divert from the fact that they were providing care. My son spent a short time in the Neonatal unit, and once again staff ensured we were fully informed of any actions they took, and explained what was going to happen before it happened - very reassuring. Thank you all for your kindness and support.

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Responses

Response from Royal Cornwall Hospitals NHS Trust 6 years ago
Submitted on 20/10/2017 at 09:40
Published on Care Opinion at 09:55


Dear Kat

Thank you so much for taking the time to post a review of Royal Cornwall Hospitals Maternity services, especially at what must be a very busy time for you. Firstly, congratulations on the birth of your son; I am so pleased to hear that you received such wonderful care and you and your partner had such a positive experience. It is also heartening to hear that although your son had to spend a short time in the Neonatal Unit, staff kept you fully informed of any decisions being made and provided you with reassurance.

I will ensure that your kind words and thanks are passed on to the relevant teams as I know they will also be delighted to hear it.

Thank you again and I hope you and your son are now all settled at home.

With kind regards

Michaela Brewer, Patient Experience Coordinator

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