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"Inaccurate information"

About: Gartnavel General Hospital / Elderly Medicine (wards 2a, 2b, 2c, 3a, 3c, 4c, 5c, 6a, 8a & 8c)

(as a relative),

My mother was in Gartnavel General with a broken wrist and took a chest infection.

I was in to see her and she was very drowsy owing to the antibiotics kicking in. 

Two days later in the morning I phoned to ask about her progress to which I was told that she had pulled out the intravenous line and her veins  were shutting down and she could not swallow.

I asked if she would survive to which I was told probably not.

In the afternoon we went to see her and on entering ward 3C the nurse told us she was making good progress and they hoped she would be able to go home in a week or two.

When I told her that we were informed earlier that morning that she was on the way out the colour drained from the nurses face and informed us that that was a lady in the next cubicle with a similar name which I never found out what it was.

As you can imagine we were taken aback at this and how this occurrence could have happened in the first place.

They were full of apologies but this kind of thing cannot be allowed to happen again

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 25/10/2017 at 14:04
Published on Care Opinion at 15:58


picture of Nicole McInally

Dear Chuffer

Please accept our sincere apologies for the distress and upset that this has caused. You are absolutely correct that this should not have happened.

This incident had already been raised and discussed with the Lead Nurse and General Manager responsible for the ward.

Thank you for bringing this to our attention and again, please accept our apologise for this error.

Kind Regards

Nicole

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