"Waste of time - unsure of what to do next!"

After having major spinal surgery a month ago I have been experiencing major pain in which cannot be explained or assisted by my GP or Physiotherapist. Post-op follow up is 3 months after the operation.

Came to the walk-in centre and had to queue up for nearly 1 hour 30 minutes. After explaining my symptoms the receptionist I was told to wait and see an in house GP.

After waiting another hour I saw the GP, who explained that they do not have the authority to order any x-rays or to refer me to majors in order to see a doctor that can properly examine me. Was told that I need to go back to my own GP in order to have a further request to my surgeon to bring forward the follow-up appointment. They also said that they would increase my pain medication. They then said that everything would be sent electronically through to my GP. Now 2 days after my own GP has yet to receive anything from Whipps Cross. However they have received information for other patients from the walk-in centre GP's.

I proceeded to call the walk-in centre and ask about my 'electronic' prescription. The nurse said to me that nothing is ever sent electronically and that it was for my 'own' GP to call them. I said okay - please can I have the name of the walk-in centre GP that attended to me - they said 'no - we do not give out names'. They said I will have to come back to the walk-in centre and wait to see a doctor.

What is this place coming to? I have increasing severe pain after a major operation. I cannot see the surgeon who performed the operation. I get seen to by a GP in the walk-in centre that clearly does not know how the system works, or has failed to even do their job properly. And receptionist staff who contradict themselves.

In summary a major operation with post-op problems. No way to go forwards and completely lost for answers.