"Appalling service"

There have been several occasions where receptionists have lost prescriptions at this practice, but speak to patients as though it is their fault. This has often left my family and I short of medication and we've also had to travel to the practice unnecessarily to obtain a new prescription because the original was lost.

Many of the receptionists are friendly and polite, however there are several who treat people disgracefully. For example today, 19/10/17, I was spoken to like rubbish because the staff at the practice lost a prescription. This belittled me and made me feel uncomfortable.

I will be looking to change my family surgery to somewhere else, which is a shame considering we have been patients there since it was being ran by the doctor well over 20 years ago.