"Having previously had treatment here I..."
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
Posted via NHS Choices
Having previously had treatment here I generally have been impressed by the the care and service I have received however if you are a young person say 18-25 and you come in late at night to the A&E unit, it is assumed by the staff that you are drunk/been drinking, or have come with someone who has been drinking and needs treatment.
I have twice been to the hospital late at night, once as a patient (3/4 years ago) and once as a relative of someone who had been admitted into resus (a couple of days ago). On both occasions I have found that staff have assumed that we had been drinking and that we were treat with a lot of hostility, purely because we were young and it was late night/early morning and the time we had come in with my relative happened to be the student freshers week.
I really do appreciate that working in this department must be stressful, particularly when it is very busy but if the staff are unable to be compassionate and caring to patients and their relatives then they are most certainly in the wrong job.
As I have previously said the standard of treatment is high, and the majority of staff are fantastic it is just a shame the A&E department have some members of staff that are clearly quick to make assumptions and be rude to visitors, whether they are patients or relatives.