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Staff looking down on patients

Story from nhs.uk

"Staff looking down on patients"

About: East Park Medical Centre

My experience with two doctors has been terrible . On one occasion I took my son ( 5 months old)to be seen as he seemed to have been dehydrated after suffering with diarrhoea and vomiting for two days. Doctor prescribed meds for him then I asked the doctor if it was possible for them to give my son a different cream for his fungal infection as one which was previously prescribed just makes the rush even get worse. That particular doctor declined saying "shall we just concentrate on his diarrhoea for now" I was absolutely speachless as to how a doctor could just not care at all. I had to book another appointment for my son to be seen again about his fungal infection.

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Responses

Response from East Park Medical Centre 6 years ago
East Park Medical Centre

Submitted on 27/11/2017 at 12:30
Published on nhs.uk at 13:32

Thank you for bringing your concerns to our attention. We are sorry to hear that we did not meet the high standard of service that we aim to provide. As a practice, we are currently going through a lot of business changes and we are looking at ways to help improve our service. We would ask you to please contact the practice directly to allow us the opportunity to help with your matter.

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