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Terrible Doctors

Story from nhs.uk

"Terrible Doctors"

About: Leeds City Medical Practice

Waiting 2 weeks to a month for appointments, online facility is an absolute shambles too. Requested a repeat prescrip. a week ago, only had chance to pick it up Friday due my unsociable working hours. Told me it had been sent to Parkside, the sister surgery - despite no confirmation of this online or the option to select your closest surgery to have it sent to. Called tonight asking if it could be transferred as Parkside is awkward to get to without a car and they refused and said they could mail it out - something I originally wasn't told by unhelpful staff at Leeds City Med. Sadly not an option, as it's for a contraceptive pill I need to start taking again before Thursday. Went to Parkside tonight to be told it wasn't there and it now needed approval by a doctors and I'd have to go back AGAIN. At least the staff at Parkside were apologetic, friendly and offered to have the prescription sent to Leeds City for me.

Staff at Leeds City are unhelpful and uncaring to the point of just being rude. It's a good job my prescription is just for a contraceptive pill and not something I need to stay healthy if this is regular practice.

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Responses

Response from Leeds City Medical Practice 7 years ago
Leeds City Medical Practice

Submitted on 25/08/2016 at 11:30
Published on nhs.uk on 19/10/2017 at 14:10

I'm sorry that you are unhappy with the Practice. Without specific detail it is difficult for me to respond fully to your concerns. I would therefore be grateful if you could contact me to discuss and allow me to investigate the specific issues raised. You can either do this by contacting me on 0113 467 7500 or, write to me at Leeds City Medical Practice, Beeston Hill Health Centre, 123 Cemetery Road, Leeds LS11 8LH – please mark the letter for the attention of the Practice Manager, Bernie Highfield.

To avoid having to visit the Practice to collect your prescription, you may wish to nominate a Pharmacy to request and collect your prescription for you – you can find out information on this Scheme from your preferred pharmacist. If you wish to nominate a Pharmacy, please inform us where you would like to collect your prescription from. The pharmacy requests the medication from us on your behalf and we send the prescription direct to your preferred pharmacy.

If preferred, we can also accept repeat prescription requests by post; please ticking the medication you require on the counterfoil of a previous prescription and mail it to the Practice site where you wish to collect your prescription from. If you include a stamped addressed envelope we can mail the completed prescription out to you.

I’m sorry you are unhappy with the service received.

Bernie Highfield - Practice Manager

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