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"Great staff but lack organisation and no..."

About: The Whittington Hospital / Accident and emergency

I have experienced a significant lack of coordination during care here in recent weeks. I attended A&E twice in one day to receive treatment, was sent home and told to come back the following morning to see ambulatory care and rheumatology. However approx 1 hour after arrival I was told that due to staff shortages, there was no rheumatology department within whittington for the months of September and October and so was sent to a separate department. As an urgent referral I now must wait 5 months for a rheumatology appointment.

Some members of staff were very helpful and attentive, going above and beyond to help. Such a shame that general organisation and staffing levels have resulted in poor care.

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Responses

Response from The Whittington Hospital 6 years ago
The Whittington Hospital
Submitted on 10/11/2017 at 14:12
Published on nhs.uk at 15:36


Hello,

Thank you for taking the time to provide us with feedback regarding your recent attendances at The Whittington Hospital.

We are very sorry to hear that you had a poor experience with the coordination of your care.

Equally, we are pleased to hear that there were also positive aspects to your visits, namely the very helpful staff members you mentioned.

We are aware that the rheumatology directorate is currently experiencing interruptions to some aspects of service provision and we are working hard to resolve these issues.

If you would like to further discuss the concerns you have mentioned, the PALS & Complaints Team would be happy to speak with you.

They can be contacted via email on whh-tr.whitthealthpals@nhs.net or by telephone on 020 7288 5551.

Kind regards

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