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"Absolute incompetence"

About: One Medicare LLP-the Light

These have been my local GP for years. Their total utter incompetence never ceases to amaze me:

- If you're lucky enough to get an appointment you'll probably see a nurse practitioner rather than a doctors.

- Regardless who you get you'll be wrong diagnosed (I complained about an issue to them for 2 years which they didn't take seriously until my symptoms got worse and finally I got referred to a hospital that were shocked that the doctors hadn't referred earlier or picked up on any of the signs of the 4 serious conditions i had). I've actually been wrongly diagnosed on 3 separate occasions.

- They don't speak to each other (receptionists, doctors, nurses), they rarely read the notes on your file.

- They often cancel appointments (like my treatment appointment tomorrow that I need before I go on holiday next week, the next time they can see me is next month).

- Their appointments are usually run at least 30 minutes behind, not unusual to wait an hour after your scheduled time.

I know their are increased demands on GP's but I can say with confidence this GPs is not operating even near efficiency or effectively. My most recent appointment was a total waste of my time & the consultants time due to them not having chased my hospital letter that I had phoned up about on 4 occasions earlier that week and the week before.

- What a joke.

The good news is I move house next month - good riddance!

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Responses

Response from One Medicare LLP-the Light 6 years ago
One Medicare LLP-the Light
Submitted on 19/08/2017 at 00:22
Published on nhs.uk on 19/10/2017 at 13:49


Dear Patient

I am very sorry to hear about your experience at the light surgery, as a matter of priority we would like to investigate this further please would you contact me at the light surgery with your details so we can fully investigate your complaint.

The details in your complaint are very concerning and our clinical team here at the light would like to investigate this as soon as possible, please email me if you prefer at thelight@nhs.net

We look forward to hearing from you very soon

Kind Regards

Tracy Lindsay

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