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So far, so good

Story from nhs.uk

"So far, so good"

About: One Medicare LLP-the Light

I just moved to this surgery after the increasingly bad service at my previous surgery. This surgery is also closer to my new house. They took longer than the time they'd suggested to move me over and I did have to chase them a fews times. During the switch I happened to read a few google reviews which were all negative. Though to my suprise, my first doctors appointment went well. They were attentive and thorough. It may be too soon to sing their praises but hopefully this good experience wasn't an isolated incident.

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Responses

Response from One Medicare LLP-the Light 6 years ago
One Medicare LLP-the Light

Submitted on 19/08/2017 at 00:11
Published on nhs.uk on 19/10/2017 at 13:49

Dear Patient

Thank you for your feedback, and welcome to The Light Surgery, we hope to assure you the registration process was an isolated incident of late which has caused delays for several patients and is due to the transfer to our new records management providers PCSE, we hope to have resolved these issues now and assure you the light registration problem has been resolved.

We are delighted to hear your first experience with our clinical team went well, we take pride in our fantastic clinical team at the light and they way they manage our 13000 patient list size with the support of our fantastic nursing and HCA team we anticipate you will have the same experience whenever visiting The Light at all times.

Kind Regards

Tracy Lindsay

Practice Manager

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