"So what is the 9 button for?"

I had an emergency at home and dialled the nine button and was told off by the receptionist that the nine button on the telephone was only for ambulances. Later in the year my wife collapsed and hit her head on a radiator so there was blood everywhere and she was unconscious. I rang the surgery and pressed the nine button and was told in no uncertain terms that " I could ring for an ambulance myself", I wonder what this facility is supposed to do?

There are no wheelchairs to help people who have difficulty in walking and the reception staff are surly and gossiping between themselves usually. All the seats are turned away from the big screen which tells you when it's your turn to see the Dr so it's a crick in the neck when that happens. The doctors are badly supported by the clerical staff, and one does really wonder if the access to the surgery is the reason why one day a doctor had 331 telephone consultations? The doctors are doing their very best, and it is going to be interesting to see the improvements in the near future. The electronic repeat prescription system is really good but it's often difficult to get an appointment with the doctor that you wish to see