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Felt like I would get the help I needed

Posted By Happy1988

"Felt like I would get the help I needed"

About: Adult Mental Health Services - Community (County) / Gedling Local Mental Health Team (LMHT) Derbyshire and Nottinghamshire Haven House Highbury Hospital

(as the patient),

I was at a real low point and in an extreme state with my mental health when I visited my GP at Park house medical centre. Dr Daly was fantastic and went out of her way (she had been with me some time so no doubt she was behind with her other appointments) to contact the crisis team and took the time to make sure I was seen that day. I was referred to Highbury hospital.

From the moment I met Zoe the psychologist she was so lovely, made me feel at ease and able to talk to her about my feelings & worries. For the first time that day I felt like I would get the help I needed. Zoe deserves so much credit for what she does and how she makes people like me feel.

Zoe & the Doctor advised I stay at Haven house. This place is amazing! The staff have so much empathy and are so supportive. There is always someone to talk to or help you through difficult times of the day. They have all kinds of activities going on if you wanted to join in. I stayed for 7 days and in that time I still had visits from Zoe & some of the other members of the crisis team who are equally great at what they do. Zoe makes a plan and continues to look at ways to help me, whether it be through other organisations or self help.

Even after returning home the support continues with visits & phonecalls to make sure I had everything I needed and some support with any worries I may have. Through this bad time in my life I have so much admiration and am so thankful to the whole team for what they have done for me. Each and every person I saw had nothing but care and support to offer.  

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Responses

Response from Felicia Job, Operations Manager, Turning Point Haven House 6 years ago
Felicia Job
Operations Manager,
Turning Point Haven House

Submitted on 20/10/2017 at 12:27
Published on Care Opinion at 12:36

Dear Happy1988

I am so glad you felt your stay at Haven House was so supportive and beneficial. It is great to hear you continue to receive the support you need at home.

Thank you for taking the time to share your feedback with us. We enjoyed meeting you and wish you all the best with your on-going recovery journey.

Kind regards

Felicia Job

Haven House

Service Manager

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Response from Ruth Gadd, Operational Manager-Mid-Notts and Bassetlaw, Millbrook Mental Health Unit, Nottinghamshire Healthcare NHS Foundation Trust 6 years ago
Ruth Gadd
Operational Manager-Mid-Notts and Bassetlaw, Millbrook Mental Health Unit,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 20/10/2017 at 12:39
Published on Care Opinion at 12:48

Dear Happy1988

Thank you for taking the time to post your experience on care opinion. All feedback is welcomed and exteremely valued.

I am so pleased you have such a positive experience of the Crisis Service and staff involved Including Haven House. It sounds like you got the right help when you needed it the most and that Haven House was part of this plan. I am pleased to hear that Zoe our team pyschologist has also been involved and that your care continues to be supportive after your discharge from Haven House.

I will pass on your kind words to all of the team, they will be delighted to know that they have been involved in making such a difference in your journey to recovery.

Keep well and keep connecting with people


Kind regards

Ruth
Ruth Gadd-Service Manager Crisis Team
Highbury Hospital
tel; 0115 9691300 ex 12318
email: ruth.gadd@nottshc.nhs.uk
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Response from Sandra Rycroft, Team Leader, City Crisis Resolution Home Treatment, AMH City 6 years ago
Sandra Rycroft
Team Leader, City Crisis Resolution Home Treatment,
AMH City

Submitted on 23/10/2017 at 10:47
Published on Care Opinion at 10:53

Dear Happy 1988 - I would also like to thank you for sharing your views via Care Opinion. The Crisis Team and Crisis House strive to provide a service that supports individuals through difficult times and it is pleasing to hear that you had such a positive experience during your recent contact with us.

I too, will pass on your comments which, I am sure, will be well received by the team.

My best wishes for your continued recovery.

Sandra Rycroft

Team Leader - City CRHT

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