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Very disapointed

Story from nhs.uk

"Very disapointed"

I have been seeing a doctor here for just over a year.

The doctor asks me the same questions everytime i see them, i feel the doctor does not listen to me and that i have no say in my care or medication. I have had emergency appointments twice in the last 2 months, the staff were very helpful and i felt listened to. Yet when i went to see the doctor again, it was clear the doctor had no idea about what had been going on since my last appointment. I only see the doctor around every 4 months and am left to cope alone not knowing where to turn in between appointments. Having been diagnosed with bipolar disorder almost 10 years ago and literally crying out for help, i think this is terrible.

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Responses

Response from Sutherland Mental Health Centre 6 years ago
Sutherland Mental Health Centre

Submitted on 12/01/2018 at 09:34
Published on nhs.uk at 10:31

Thank you for taking the time to add your comments about the service provided at the Sutherland Centre. I am sorry to hear that you feel you have not experienced the standard of care from all staff at the Sutherland that we would expect and we appreciate your feedback.

We would like to address you concerns and would be grateful if you could contact the Centre Manager Emma Ball on Sutherland Centre: 0300 123 1162 who would be very happy to hear from you and would like to address your concerns as regards your medical appointments.

If you feel this is not what you want to do at this time please consider contacting our PAL's team who can support you to make a decision on what options you have in taking your concerns forward: Telephone 0300 123 1535 ext.2031 or Free phone 0800 389 9676 Mon -Fri: 9am to 5pm.Text service 07718971123 (This text service available 9am to 5pm and charged at your provider's rate) or

e mail: patientexperienceteam@northstaffs.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm)

Veronica Emlyn

Patient Experience Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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