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Community Nursing Team

Story from nhs.uk

"Community Nursing Team"

About: Eastbourne District General Hospital

Awful Hospital.

Not fit to send an animal to.

Dirty, unkempt. and generally departments are unhelpful.

I have a disabled son who is incontinent and needs nappies.

I was told of an appointment but could not attend as all of the over- priced car - parks were full at the time and to try to park anywhere is impossible now as it is all permit holder places anywhere near and my son has mobility issues.

I was told to ring to make a new appointment, it has been two weeks now and after various robotic answerphones I feel talking to a human would be nice.

Return your message they say, well it has been two dam weeks and we have run out of nappies and nobody has bothered to phone, dam rude if you ask me.

The upshot is, what is the point of having community nurses if you cannot access the service ?

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Responses

Response from Eastbourne District General Hospital 6 years ago
Eastbourne District General Hospital

Submitted on 20/10/2017 at 17:42
Published on nhs.uk at 18:31

We're deeply concerned to read your comments, and we are sincerely sorry about your poor experience with accessing Children's & Adolescents Community Nursing at Eastbourne District General Hospital.

In order for us to help, we would like an opportunity to speak to you, so that we can look into what’s happening with your son’s case and establish why you have not been contacted.

We would also like to address the other issues you raised such as car parking and cleanliness.

We would be grateful if you could contact our Patient Advice & Liaison Service (PALS) on: 01323 435866 or by email at: esh-tr.PALSE@nhs.net.

PALS are a confidential service that liaise with Trust staff on behalf of patients and their families.

Please be assured we take your comments seriously, and in the first instance we have shared your full posting with the Service Managers concerned.

We hope to hear from you at your earliest convenience.

PALS working hours are Monday to Friday 10am to 4pm.

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