This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

No stars for prescriptions

Story from nhs.uk

"No stars for prescriptions"

About: Yeadon Tarn Medical Practice

Surgery unable to pass prescriptions to pharmacy a few yards away. Says on website they can arrange for prescriptions to be sent to a pharmacy. When I asked for this to happen I was told they did not do this, the pharmacy did it. So I said the pharmacy would not know when we had ordered. The receptionist said I would have to phone the pharmacy every time.

The pharmacy (a few yards away in same building) said the receptionists do not tell them when there are prescriptions ready for processing for home delivery.

I think we will change to surgery that has electronic prescription service. Its a shame, but appears to be the only way round it.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Yeadon Tarn Medical Practice 8 years ago
Yeadon Tarn Medical Practice

Submitted on 30/10/2015 at 10:16
Published on nhs.uk on 19/10/2017 at 10:32

We are really sorry you had a bad experience with this request. If your request was for a one off prescription, and you were going to have difficulty collecting from the practice, then reception should have actioned your request for you. Our sincerest apologies if this didn't happen and I will remind our Receptionists of this. If it was a repeat prescription, then it is unfortunately something that would need arranging between yourself and the Pharmacy and would need your agreement that the pharmacy were able to do this. Apologies if this wasn't explained to you fully at the time.

We have reviewed our information on the website to ensure that its clear

At present we don't use electronic prescribing as it doesn't support our approach to medication reviews. However we are hopeful that this issue will be resolved in the next upgrade of electronic prescribing.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k