"Day Surgery - Excellent Service"

On a day when the NHS hospital services are again being criticised on the news and in the press, I felt I should comment on the excellent service I received when undergoing knee surgery yesterday at Ely hospital.

Having arrived just before my appointment time at 11:00am I was welcomed and moved into the ward within minutes. All the staff were very pleasant and professional. Having gone through my initial checks I was prepared and in surgery within the hour – a very slick and efficient process. Whilst being prepared for surgery I was kept fully informed of what was happening and constantly reassured by the theatre staff.

After surgery the nursing staff were very supportive and after enough recovery time I was allowed to leave around 2:00. I couldn’t believe that within 3 hours everything was done and I could go home. The great service continued as I left when one of the nursing staff seeing I was having difficulty in walking got me a wheelchair and took me back to my car.

I couldn’t have received any better service and care at any Private hospital.

So thanks once again to all the fantastic theatre and nursing staff at Princess of Wales Ely for looking after me so well and providing a 5 Star service.