"Eye dept"

I visited eye casualty for a follow up appt for my granddaughter .On arrival it was overcrowded appt and chaotic with distressed elderly patients waiting and people complaining of wait time to be seen.We were seen an hour after appt time by a very rude abrupt nurse who other patients pointed out how rude they were ,with no apology.When eventually we saw Dr they were excellent .I understand the pressure on staff but there must be a better way of organising this dept it is an absolute shambles