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"I felt safe and well cared for!"

About: University Hospital Monklands / Emergency Department

(as the patient),

I was admitted via ambulance with perforation to sigmoid colon after attending Accident and Emergency on the two previous evening with abdominal pain distension and vomiting.   I was rushed to theatre around 03.00 and was initially admitted to ward 26 for 5 days.   The staff on admission and in ward 26 were exceptional,  I almost died and was very very unwell but the staff I came across were compassionate caring professional and I cannot praise them enough, especially the nurse who looked after me the very first night when I was straight out of theatre, I can't remember her name but she had the patience of a Saint .  

Ward 4 was no different. All staff had plenty time a listening ear good old fashioned nursing qualities.  I cannot praise my care enough medical staff pleasant and informative and answered all my questions.  I praise  Monklands Hospital to all who will listen as although not a pleasant experience I felt safe and well cared for !!

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Responses

Response from Nichola Summers, Deputy Director of Hospital Services, University Hospital Monklands, NHS Lanarkshire 6 years ago
Nichola Summers
Deputy Director of Hospital Services, University Hospital Monklands,
NHS Lanarkshire
Submitted on 18/10/2017 at 16:54
Published on Care Opinion at 21:08


picture of Nichola Summers

Dear Sandrablondi

That must have been a very frightening experience for you, and we really appreciate you taking the time to give us such positive feedback on the care, compassion and communication provided during your stay in Monklands Hospital.

I would be delighted to pass this on to the teams involved in your care, and I hope you are now beginning to feel much better.

Very best wishes

Nichola

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Update posted by Sandrablondi (the patient)

Dear Nichola

I would be delighted if you could praise all the staff in ward 26 and ward 4

each and every member of staff from cleaners to ward managers were happy polite caring and compassionate. The girls in both wards work in incredible close knit teams and nothing was too much trouble.

My Consultant Dr A. McDonald and his Team were also fabulous and kept me well informed even at weekends.

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