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Care Opinion

Lack of Follow Up

Posted By worriedpatient1023

"Lack of Follow Up"

About: Inverclyde Royal Hospital / Outpatients Inverclyde Royal Hospital / Xrays and Scans

(as a service user),

I was referred to IRH by my GP for investigation for a hernia. I attended an out patient clinic with the surgeon who then referred me for an ultrasound. I attended the ultrasound appointment in June 2017. I have not heard anything since - has my case fallen off someone's desk? ? If there  is no treatment to take place why have I not been informed of this?

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Responses

Response from Jacki Smart, General Manager, Clyde Sector, NHS Greater Glasgow and Clyde 6 years ago
Jacki Smart
General Manager, Clyde Sector,
NHS Greater Glasgow and Clyde

Submitted on 19/10/2017 at 17:55
Published on Care Opinion at 21:23

picture of Jacki Smart

Hello there

Thanks for taking the time to post this for our attention and I am so very sorry that communication has not been good in your case. We do aim for better and to keep our patients informed and its disappointing that we appear to have let you down.

Could I ask you to email or call me with some of your details in order that I am able to check into your case, get an urgent update and try to address what's needed for you now? We can discuss the experiences above too but at least this would let me ensure next steps after your ultrasound are clear.

My number is 01413146928. My email is jacki.smart@ggc.scot.nhs.uk

Please do get in touch so that I can resolve this situation

Thanks

Jacki

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