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Horrendous

Story from nhs.uk

"Horrendous"

About: William Harvey Hospital (Ashford) / Accident and emergency

My dad was admitted via a&e with pneumonia. He saw the consultant after 12 hours which was fine, but was then left on the same trolley in a&e for another 12 hours before being admitted to cdu. So 24 hours on a trolley in total. He was discharged a few days later with a pressure sore - absolutely not acceptable. I've made a complaint via PALS but they haven't even replied to me yet.

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Responses

Response from William Harvey Hospital (Ashford) 6 years ago
William Harvey Hospital (Ashford)

Submitted on 18/10/2017 at 10:11
Published on nhs.uk on 20/10/2017 at 04:18

I am sorry to hear your father was unwell, I hope he is making a good recovery.

Please be assured we do investigate all complaints and we do provide a full written response from our Chief Executive Officer.

If you still haven't heard about your complaint, please call the PALS team on 01227 783145.

If the phone lines are busy please leave a message which will be answered within 48 hours.

Many thanks.

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