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Fell through a gap

Story from nhs.uk

"Fell through a gap"

About: St George's Hospital (Tooting) (London)

I was referred by my GP, had an initial appointment and was told my case would go to a board in January or June and if I hadn't heard by June to call back. I waited 7-8 months and in June called back. turned out my case had been heard in January and I'd been referred to a dietician first but no appointment had been made and I'd been lost for six months.

Made an appointment but needed to change it and filled in an online form to request a new appointment and have heard nothing - appointment due next week.

I feel communication with patients is very poor.

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Responses

Response from St George's Hospital (Tooting) 6 years ago
St George's Hospital (Tooting)

Submitted on 27/10/2017 at 16:28
Published on nhs.uk at 17:34

Thank you for your recent comment. Our Bariatric Services aims to provide an efficient and supportive service to all patients, and are continually improving our communications with patients regarding their appointments with text message alerts in follow-up to our letters posted.

Your feedback is important to us. Should you need to discuss your concern in much more detail you can contact our Patient Advice and Liaison Service; pals@stgeorges.nhs.uk where we will be happy to assist you further.

Kind Regards

Elaine Bucknor

Patient Advice and Liaison Service Manager

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