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"Patient discharge"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Older people's healthcare

(as a relative),

My father was on ward F20 at the qmc for a week he was looked after quite well until the day he was told he could go home. My mother had a call saying he would be home sometime that day and that hospital  transport would take him home. 

Mum phoned them a couple of times they said hes ready just waiting fot the transport as they was very busy which i can appreciate the ward called around 9 45 and said no transport available so they was putting him im a taxi  10 o clock the taxi arrived outside my father had no trousers  on nothing on his feet just had a shirt on. 

I could of understood if he had not got his trousers but they were in his bag which the nurses must have seen to put other stuff in baring in mind they had all day to help him get dressed so he then had to walk up the path with a frame in the dark with nothing on hid feet the taxi driver did help him inside as he had cellulitis on both legs i found this most unacceptable 

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Responses

Response from Nottingham University Hospitals NHS Trust 6 years ago
Nottingham University Hospitals NHS Trust
Submitted on 18/10/2017 at 09:34
Published on Care Opinion at 09:50


I am sorry for what happened to your father on the day of discharge. This shouldn’t have happened. As a team we should have been better organised in planning your father’s discharge, including booking transport a day before discharge and ensuring he was wearing appropriate clothing on the day of discharge to protect his dignity.

As the leader of the ward I take your concern very seriously. I will discuss this to my team and ensure that this kind of incident isn’t repeated for future patients. If a conversation would be helpful, my number is 0115 924 9924 ext. 69020.

Kind regards,

Ricky Banzon.

Ward Manager, F20.

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