"Central Middlesex Hospital Switchboard"

As this is the first time i called them up, i was expecting someone to help me, which did not happen. I was calling in regards to my appointment that i am having in a couple days with a male doctor, i asked them how i would go about requesting a female doctor ( for my religious beliefs ) and the member of staff said they can't help me and i'll just have to take whatever doctor that is available. . i followed up on how i was waiting half an hour, so i need to be directed to someone that can help. Out of spite the member of staff mumbled something and hung up. I did not get their name, but i need to do something about it as this member of staff is unfit to be working within a caring based environment and they can have a major negative effect on patients.

i am not the type of person to complain but i need to do this as i have never felt so low and do not want anyone else to experience what i did.