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"Banham House Bodmin"

About: Cornwall Partnership NHS Foundation Trust

I've been allocated a new CPN. My previous CPN ensured I had a good hanover by meeting briefly with new CPN before they left, as I have recognised Aspergers and get worried about changes. I've had a 7 week wait to meet new CPN, then a first appointment of 35 minutes. I was told I would probably get a following appointment sent out to me the following week, yet I'm still waiting 4 weeks on. I also have Bipolar. I have no family support. Last week for several days I was very unwell, but I have a block to getting help when I need it, as I struggle to make phone calls, due to anxiety and sensory issues. I had very good support and understanding from my previous CPN and they also ensured I had alternative way of contacting them if needed and I had 1 hour appointments weekly-fortnightly. I am basing my review on the current situation with lack of care.

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Responses

Response from Cornwall Partnership NHS Foundation Trust 6 years ago
Cornwall Partnership NHS Foundation Trust
Submitted on 20/10/2017 at 11:00
Published on nhs.uk at 12:33


We are sorry to hear about your experience with the service.

Your feedback will be forwarded to the team leads.

We always strive to provide excellent patient care and we are disappointed this was not the case for you. If you would like to take this further, please contact the Patient Advice and Liaison Service on 01208 834620

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