This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Don't contact them if you want immediate action"

Waiting times for appointments post assessments are ridiculous!

I had to ring back to check I was still on the waiting list and they hadn't forgotten about me.

Needless to say I received zero support during this waiting time!

When I finally had an appointment they decided that the route we were going to go down wasn't what was needed anymore so ad to go on yet another waiting list to see the appropriate person for the appropriate care!

They are there for mental health yet don't treat you with dignity and respect, the receptionist is awful and rude.

When I met with someone I was taken through my pervious attendance history, felt like I was being told off because I missed appointments or discharged myself, yes this is mental health life isn't plain sailing!

So if you are happy to wait months to get an appointment this is your ideal option, if not then I advise looking elsewhere.

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Responses

Response from Calderdale Primary Care Psychological Therapies 6 years ago
Calderdale Primary Care Psychological Therapies
Submitted on 09/02/2018 at 15:52
Published on nhs.uk at 17:04


We are very sorry to read that you are unhappy with the service you received from us, and in particular that you felt you were not treated with dignity and respect. We take all concerns seriously and would welcome the opportunity to speak with you in more detail about your experience. As a primary care talking therapies service we do have short waiting times that are comparable with other IAPT services and we are constantly monitoring these to keep them as low as we can.

If you would kindly contact the service on 0300 555 0191, or via email at admin.calderdale@insighthealthcare.org, our senior team would be pleased to discuss it with you further.

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