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Sad

Story from nhs.uk

"Sad"

About: Royal Cornwall Hospital (Treliske)

I attended the hospital on Thursday at st mawes lounge. Fantastic overworked staff!! I then went into the ward for 2 days. I could not fault the amazing consultant and their team. Very sad with the nursing staff though. Feel they have lost site of the 6cs. The mitie staff and healthcare assistants showed more compassion. Frightening that preceptees can act in the manor they do already!!

Theatre direct for 2 days showed 2 amazing nurses. One on a bank shift and the truly amazing, who had more care and compassion than 90% of their colleagues!!

Theatre nurses were also fantastic.

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Responses

Response from Royal Cornwall Hospitals NHS Trust 6 years ago
Royal Cornwall Hospitals NHS Trust

Submitted on 17/10/2017 at 13:44
Published on Care Opinion at 14:25

Dear Anonymous

Thank you very much for taking the time to post your feedback here, I am pleased to hear of the fantastic care you received by the staff in St Mawes Lounge, MITIE, Theatre Direct and Theatres and will ensure that your positive feedback is shared with the teams also.

However, I am sorry that your experience on St Mawes Ward was not positive and we would like to look into this further for you; if you would be happy for us to do so or if there are any other concerns we can help resolve for you, please contact our Patient and Family Experience Team on 01872 252793 or email rcht.patientexperience@nhs.net.

Thank you again for posting your valuable feedback and I am sorry again for any distress you may have experienced.

With kind regards

Michaela Brewer, Patient Experience Coordinator

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