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Visit to A&E

Story from nhs.uk

"Visit to A&E"

About: Rotherham Hospital / Accident and emergency

Today at 11.30am a 93 year old lady fell down five stairs as she went for her usual walk around her housing complex.

The paramedics were called and assessed the situation.

Being an independent and articulate lady, reluctantly she was taken to RDGH A&E

She had a CT scan, Xray, and various other tests and eventually was allowed home later that day. She will be sore for a few days and quite bruised., but thankfully nothing serious.

Throughout the whole process she was treated with respect. The paramedic was obviously professional but had empathy, the ambulance team were again professional and empathetic.

A&E staff were superb - doctors, nurses, porters xray, ct etc.

Couldn't have been better.

And members of the public helped her get to my car when I collected her from the hospital.

A big thank you to RDH staff and also to the people who took time to help.

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 6 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust

Submitted on 17/10/2017 at 08:19
Published on Care Opinion at 11:39

Dear M******t

Hello my name is Samantha, thank you for taking to time post such kind comments on NHS Choices. We really appreciate your feedback regarding the care and treatment the lady received from our staff within the Urgent and Emergency Care Centre. Your positive experience will be fed back to the team and I know they will be greatly appreciated.

With best wishes

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